Privacy Policy
Welcome to Neolux. By accessing and using our website at https://neolux.com.pk, you agree to comply with and be bound by the following Terms and Conditions. If you disagree with any part of these terms, please do not use our website.
1. General
This website is operated by Neolux. Throughout the site, the terms “we,” “us,” and “our” refer to Neolux. We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
2. Use of the Website
By using this website, you agree to:
- Provide accurate and current personal information
- Use the website only for lawful purposes
- Not attempt to access restricted areas or data not intended for public use
- Not reproduce, duplicate, copy, sell, or exploit any portion of the service without express written permission from us
3. Orders and Payments
- All orders are subject to product availability and confirmation of the order price.
- We reserve the right to cancel or refuse any order at our sole discretion.
- Prices listed are in PKR and include applicable taxes unless stated otherwise.
- Payments can be made through available methods at checkout (e.g., cash on delivery, bank transfer, credit/debit card).
4. Shipping & Delivery
- Shipping times are estimates and may vary depending on location and availability.
- Delays may occur due to unforeseen circumstances (weather, strikes, etc.).
- You are responsible for providing accurate shipping details; Neolux is not liable for delivery issues due to incorrect information.
5. Returns & Exchanges
Please refer to our Return & Exchange Policy for detailed information. In general:
- Items must be returned within [7/14] days of delivery.
- Products must be unused, in original packaging, and with all tags intact.
- Sale items may not be eligible for return unless defective.
6. Product Information
We strive to display product colors, descriptions, and prices accurately, but we do not guarantee that:
- Product descriptions are completely error-free
- The actual product colors match exactly as shown on your device screen
7. Intellectual Property
All content on this website, including images, text, logos, graphics, and software, is the property of Neolux and protected by local and international copyright and trademark laws. Unauthorized use is strictly prohibited.
8. Limitation of Liability
Neolux shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
- Use or inability to use the website
- Purchase and use of any products or services
- Any errors, omissions, or inaccuracies in the content
9. User Accounts
If you create an account on our website:
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to accept responsibility for all activities that occur under your account.
- We reserve the right to terminate accounts for misuse or suspicious activity.
10. Privacy
Your use of the website is also governed by our Privacy Policy, which outlines how we collect and use your information. Please review it for more details.
11. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. Your continued use of the site following changes constitutes acceptance of those changes.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lahore.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Neolux
Email: info@neolux.com.pk
Phone: +92 321-0239999
